dhere to the health and safety standards laid out by the manufacturer and salon, position self and client in a manner to ensure privacy, comfort and safety, throughout the service, prepare yourself, the client and work area for head massage, Relevant questions to consult with the client to identify the condition of the hair and scalp and provide the suitable services, relevant and effective questions to clarify the client’s understanding and expectation prior to commencement of service procedures, .identify contra-indications if any that restrict the services or products sought by the customer, explain politely to the customer why service is denied or modified in case done so for contraindications.