Front Office Operation

Introduction to Front Office Department: The term ‘Hotel‘, Introduction To Hospitality Industry evolution & development of hospitality industry and tourism, famous hotels worldwide, Classification of hotels. (Based On various categories like size) location, clientele, length of stay, facilities, Organizational chart of hotels (Large, Medium, Small ), I Front Office Department: Sections and layout of Front Office, Organizational chart of front office department (small, medium and large hotels), Duties and responsibilities of various staff, Attributes of front office personnel, Role of Front Office: Key control and key handling procedures Mail and message handling, Mail and message handling, Paging and luggage handling, Black list Bell Desk and Concierge, Reservation: Importance of guest cycle (Various stages, sectional staff in contact during each stage), Procedure for taking reservations (Reservation form, conventional chart, density chart, booking diary with their detailed working and formats), computerized system (CRS, Instant reservations), Types of reservation ( guaranteed, confirmed, groups, FIT ), Modes and sources of reservation.